IT SUPPORT OFFICER

We have an opportunity for a motivated and passionate IT Support Officer to join our team on a permanent full-time basis.

What you’ll be doing

1. Respond to and resolve IT-related inquiries and issues in a timely manner
2. Provide hands-on technical support for desktop computers, laptops, printers, and other IT equipment
3. Assist with the installation, configuration, and maintenance of software and hardware
4. Collaborate with the IT team to identify and implement technology solutions that enhance the college’s operations
5. Maintain accurate records and documentation of all IT support activities
6. Contribute to the development and implementation of IT policies and procedures
7. Participate in ongoing professional development to stay up-to-date with the latest technologies

What we’re looking for

1. Relevant experience in a similar IT support role, preferably in an educational or academic setting
2. Strong technical skills, including knowledge of Windows OS, Office 365 applications and macOS operating systems, common software applications, and troubleshooting techniques
3. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
4. Problem-solving and critical thinking abilities to identify and resolve IT-related issues
5. Ability to work independently as well as collaboratively within a team
6. Familiarity with relevant IT policies, regulations, and best practices
7. Willingness to learn and adapt to new technologies and changes in the IT landscape

What we offer
At Scotch Oakburn College, we are committed to providing a supportive and collaborative work environment that values the contributions of our employees. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your wellbeing and work-life balance.

If you are passionate about technology and dedicated to providing exceptional IT support, we encourage you to APPLY ONLINE for this exciting opportunity. Please submit your application by the closing date of Tuesday, 9 September 2025.

Position Description – IT Support Officer